How personal can Target’s customer service get?

Published: 21/03/2018
How personal can Target’s customer service get?
Source: WWW.RETAILWIRE.COM

Target has been making big investments in its team — a strategic shift that Target CEO Brian Cornell, speaking at a keynote session at ShopTalk in Las Vegas, called one of the single biggest changes the chain has made. Is Target wise to invest heavily in its customer services teams?

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