Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020

Published: 19/02/2018
Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020
Source: WWW.GARTNER.COM

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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