Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.
Newspaper publishers hunting for subscriber revenue have keyed in on new metrics. The post In an era of loyalty, newspaper publishers focus on time spent and frequency appeared first on Digiday . Read more
“We’re understanding that you can’t separate editorial and creative from the technology in order to work out to use a new medium to tell stories." The post ‘A different model’: Why the BBC ... Read more
University of Chicago professor Eric Posner and Microsoft employee Glen Weyl wrote last week about their intriguing proposal for immigration. It's titled " Sponsor An Immigrant Yourself ," Politico , ... Read more
Mobile MOBA (Multiplayer Online Battle Arena) favourite Vainglory is now bigger than ever. In a category traditionally dominated by PC titles like Starcraft and Warcraft, Super Evil Megacorp has succe ... Read more
Social media is not only a high traffic driver but if utilized effectively, it can drive traffic for little to no cost. With over 200 million million monthly users, Pinterest has a plethora of soon-to ... Read more