Leading Factors that Cause US Internet Users to Lose Trust in a Business, June 2017 (% of respondents)

Published: 2/10/2017
Leading Factors that Cause US Internet Users to Lose Trust in a Business, June 2017 (% of respondents)
Source: TOTALACCESS.EMARKETER.COM

Bad word-of-mouth reputation No 21 Bad word-of-mouth reputation 21 % Higher-than-expected prices No 21 Higher-than-expected prices 21 % Poor online ratings and reviews No 14 Poor online ratings and reviews 14 % No or hard-to-use customer service No 13 No or hard-to-use customer service 13 % Poor handling of complaints No 9 Poor handling of complaints 9 %

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